Computing in Northamptonshire: IT service management

Sunday, 19 April 2015

BCS Northampton: IT Service Management - Putting the theory into practice

21st April 2015 - IT Service Management - Putting the theory into practice

Location: Room NW205 in The Newton Building, Avenue Campus, University Of Northampton, NN2 6JD

Presenters: Karl McCarthy

Duration 19:00 for 19:30 - 21:00

So, How relevant is traditional IT service management based on the ITIL framework today, with the advent of cloud computing and Software as a Service? Why is IT Service Management Important and how can it be practically applied; from military operational enterprise IT solutions to SME SaaS organisations?

Karl McCarthy will present a personal view on the practical application of the ITIL V3 framework for IT Service Management. With a particular look at IT Service Management use in a deployed Military Environment (for the full spectrum of support required in deployed operations) vs. an ITIL Lite application within the SaaS environment.

Karl McCarthy is the Head of UK Service Delivery for White Clarke Group in Milton Keynes, leading the professionalisation of the ITIL processes and framework for the organisation. Karl is a seasoned Information Systems (IS) and Communications Technology executive experienced in leading IS professionals, security minded architecture strategy and projects for the successful delivery of operations in the most demanding, hostile environments. A Chartered IT Professional and Fellow of the BCS with experience developed over a 25-year career as an Engineer and Officer in the Royal Air Force.

How to find Avenue Campus

If you'd like to find out more about Computing at the University of Northampton go to: www.computing.northampton.ac.uk. All views and opinions are the author's and do not necessarily reflected those of any organisation they are associated with

Monday, 27 January 2014

Near Northamptonshire: Jan-Feb 2014

BCS ELITE in Milton Keynes: ‘Big Data, Big Opportunities’, January 28th 2014 1-5pm

**Don’t miss this Free event for IT Leaders & Entrepreneurs**

Venue: Jenny Lee Building, Meeting Room 1, The Open University, Milton Keynes, MK7 6AA
Limited places available – Register now via https://events.bcs.org/book/939/

What are the risks and challenges associated with collection, dissemination and use of Big Data? What are the business opportunities and how are organisations reaping the benefits?

And what about the future – where are we heading?

Come to this event to hear great presenters talk about Big Data theory, guidance, practice and real-life case studies – including the future MK:Smart City – and to share your questions, views and experience too.

Expert presenters include:
John Morton - CTO UK & Ireland, SAS
Chris Shaw - Director, Sales & Marketing IT in EMEA, Intel Corporation UK
Gerd Kortuem – Professor, Computing and Communications, Open University
Jon Hall - Chair, BCS ELITE; Senior Academic, Open University
Jacqui Hogan - Director, CoCreative
Dalim Basu - Director, DSL Risk Management Consultancy

Contacts:
Dalim Basu dalim.basu@bcs.org
Jacqui Hogan jacqui.hogan@bcs.org.uk
Jon Hall, jon_hall@mac.com

From: BCS Event in Bedfordshire

Tuesday, 4^th Feb 2014 starting at 6pm

Topic: Introduction to IT Service Management

Venue: Vincent Building Auditorium, Cranfield University, MK43 0AL

Speaker: Ian Connelly, BCS Service Management Specialist Group

Abstract:

Service Management has been adopted by many thousands of companies worldwide. Fundamentally, it's a way to manage the delivery of IT, focused on the customers perception of IT's contribution to the business.

This short introduction to Service Management will explain the key concepts and features and will give attendees sufficient information to understand and build upon the essentials. We’ll begin with what the industry is getting out of Service Management, move on to explain ITIL® and ISO20000 in some detail and then finish with a brief look at other linked topics.

Sample Processes shown below:

Our speaker will cover ITIL, ISO20000 and COBIT and finish with a Q&A session.

Agenda:

6.00pm: Registration

6.30pm: Introduction of Speaker: Ian Connelly

Presentation followed with Q&A session.

7.30pm: Refreshments and opportunity to network and talk to speaker