BCS Northampton: IT Service Management - Putting the theory into practice

21st April 2015 - IT Service Management - Putting the theory into practice

Location: Room NW205 in The Newton Building, Avenue Campus, University Of Northampton, NN2 6JD
Presenters: Karl McCarthy 
Duration 19:00 for 19:30 - 21:00
So, How relevant is traditional IT service management based on the ITIL framework today, with the advent of cloud computing and Software as a Service? Why is IT Service Management Important and how can it be practically applied; from military operational enterprise IT solutions to SME SaaS organisations?
Karl McCarthy will present a personal view on the practical application of the ITIL V3 framework for IT Service Management. With a particular look at IT Service Management use in a deployed Military Environment (for the full spectrum of support required in deployed operations) vs. an ITIL Lite application within the SaaS environment.
Karl McCarthy is the Head of UK Service Delivery for White Clarke Group in Milton Keynes, leading the professionalisation of the ITIL processes and framework for the organisation. Karl is a seasoned Information Systems (IS) and Communications Technology executive experienced in leading IS professionals, security minded architecture strategy and projects for the successful delivery of operations in the most demanding, hostile environments. A Chartered IT Professional and Fellow of the BCS with experience developed over a 25-year career as an Engineer and Officer in the Royal Air Force.

If you'd like to find out more about Computing at the University of Northampton go to: www.computing.northampton.ac.uk. All views and opinions are the author's and do not necessarily reflected those of any organisation they are associated with