BCS Northampton: IVR Part 1 - Application user interface

IVR Part 1 - Application user interface

15th December 2015

Avenue Campus,  University of Northampton

7pm starting at 7:30pm

The Application User Interface is key to developing a new Service or user Application.

The best Applications use a Simple Formula.

    1 Keep it simple (Ask the right questions)

    2 Reduce the amount of information required from the user.

   3 Feedback simple but succinct information.

   4 Extract Known or available information (CLI, DNIS, Account details, Mobile number, IP address etc.)

   5 Communication should be a no blame format should be seen as a second stage information gathering

Applications can be

   1 Voice based (Speech or Tone)

   2 Application based (Web)

   3 Multimedia/Hybrid (Audio, Voice, Web, SMS, Email, Web)

Knowing how to communicate with the end user is key to a successful deployment.

Build up knowledge on regular callers understand their preferences.

How to find Avenue Campus

If you'd like to find out more about Computing at the University of Northampton go to: www.computing.northampton.ac.uk. All views and opinions are the author's and do not necessarily reflected those of any organisation they are associated with

BCS Bedford Event - Instrumentation and Computation to understand earth’s atmosphere - 22 Oct 2013

Joint BCS, RAeS and IET - FREE Event  

Jamie Trembath, Aerosol Instrument Scientist and Deputy Instrument Manager at FAAM speaking.  

Title: Instrumentation and computation to understand earth’s atmosphere 

Date: Tuesday, 22 Oct 2013. Arrive 6.00 for 6.30pm start.

Venue: Vincent Building Auditorium, Cranfield University, MK43 0AL

The talk may also help understand the issues and effect of the 'Ash Clouds'.

The Facility for Airborne Atmospheric Measurements has been operational since 2004 and operates a BAe-146-301 large atmospheric research aircraft from Cranfield, UK. The lecture gives an overview on the aircraft and its limits of operation, the instrumentation packages deployed, their operation and the modular nature of the overall science payload as well as the provision of data to the science community. The relevance of that data and how it can be used is investigated by examining three recent science case studies from the South Equatorial Pacific, the Eyjafjallajökull volcano and the Elgin rig gas leak.

Registration:   http://goo.gl/Mk7CET

Background info: Volcanic ash incidents involving airliners -  http://goo.gl/bTTzh4

Everyone welcome

Northamptonshire Android App Launched

A new Android free app - 'My county council anywhere!' has been launched this week.

Working in partnership with the University of Northampton, Northampton County Council have developed the app as a companion to the already launched iphone version (see http://computingnorthampton.blogspot.com/2011/05/northamptonshire-county-council-launch.html for more details) incorporating popular services and online information. 

The app can be found at https://market.android.com/search?q=northamptonshire+NCC+County+council&so=1&c=apps. It is a free app so please feel free to downloaded it.

Northamptonshire County Council Launch iphone App

A new iPhone free app - 'My county council anywhere!' has been launched this week.

Working in partnership with the University of Northampton, Northampton County Council have developed an iPhone app to incorporate popular services and online information. For example:

•  Keep up to date with the latest 
• county council news
• consultations
• jobs
• Need more information about term dates or school closures?
• If you enable your phones location services turned on their are further benefits of the app such as:
• Find your nearest
• Libraries 
• Recycling Centres 
• Country Parks 
• Registration Offices 
• Bus Times
• List the 5 nearest bus stops to your current location and the times of the next buses to those stops. 
• A School Directory – by distance (postcode) or school name, school term dates and school closures

To download the app visit the apple store and type in Northamptonshire or NCC or vist the itunes website by following this link.

An Android App is expected soon.