Abstract
Countries around the world are adopting
e-government as a tool to provide online public services to their citizens,
businesses and other stakeholders in a manner that reduces cost, saves time,
and increases efficiency and effectiveness that leads to high quality services
and greater engagement with citizens. However, the adoption of e-government
faces many challenges that would act as barriers in the implementation
process. Such barriers, be they
technical, social or organisational, must be considered carefully before implementation
takes place. While there are successful stories of e-government implementation
in developed countries, the picture is far from being similar in the developing
world.
Reports have shown a high rate of failure
among most developing countries that have attempted to adopt e-government
initiatives. The readiness of such countries has to be at a level that empowers
them to deliver successful implementations. Libya is an example of a developing
country that is facing serious challenges in this area. Libya has already taken
the initiative by embarking on an e-government project, although this is still
in the early stages. The project aims to provide online services to citizens,
businesses and other organisations around the country in order to alleviate the
burden of centralized bureaucracy, and to reduce the need to travel either by
car or public transport to the capital city, Tripoli.
This paper discusses the critical factors that
play a key role in ensuring a successful implementation of e-government in
North Africa and the Middle Eastern region. It also reviews the factors that
positively impacted on the successful adoption in the Gulf countries, with a
view to ascertain their potential impact on Libya using desktop research methodology.
To read more of this paper a preview of some of the content is available from this link.
Contact Yousef.Forti@northampton.ac.uk for more information.
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