February 12th 2013 -
Building Effective Problem Solving Groups
Synopsis:
The demand for
increasingly sophisticated IT applications is leading to complex systems that
are interconnected with other complex systems. This in turn is driving an
increase in the number of difficult performance and stability problems.
The cause of such
problems is frequently obscure, which makes it difficult to allocate the
problem to the correct technology team. Consequently the problem bounces from
team to team, as each in turn proves that their technology is not to
blame.
Many organisations
are aware of this issue and are tackling it by creating a service-orientated
Problem Solving Group (PSG).
In this presentation
we cover the need for PSGs, the benefits they deliver, their structure and
strategies to optimise their effectiveness.
Running Time: 55
minutes - 40 Mins presentation plus 15 Mins for questions
Presenter: Paul
Offord
Paul Offord has had a
33-year career in the IT industry that includes roles in hardware engineering,
software engineering and network management. Prior to founding Advance7 in
1989, he worked for IBM, National Semiconductor and Hitachi Data Systems.
Paul is now the
Development Director at Advance7. He is a respected speaker on the subject of problem diagnosis and
delivers RPR training both in the UK and internationally.
Paul is a Certified
IT Professional and a Fellow of the British Computer Society.
- Open to both BCS
and non-BCS members, no cost.
- Students and young
professionals are encouraged to attend
Refreshments
available
Start 19h00
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